The client is Dubai based facility management services company. They handle the facility management for both commercial and residentials complex. The client wanted use Zoho ONE to automate their business process.

The client wanted to use Zoho ONE product for all their business process automation. They wanted to mainly user Zoho CRM, Zoho Mail Zoho Books, Zoho Desk and Zoho Invoice.

There were no requirement documents for the project.
Document all their process.
Migrating all the existing data from Excel.

Discovery & planning
creating requirements & scope
configuration
migration
testing and validating
onboarding & training
Deploying
Oost-live Support

Zoho one
Zoho creator

1 Zoho creator developer
3 Dunctional consultants
1 Test engineer

Discussions were conducted based on the end-user perspective.
All observations are effectively communicated and discussed with the product owner and get it resolved.
Created business-critical scenarios and tested with high priority.
Conducted bug triage meeting with development team for fixing of bugs based on business criticality.

“We wanted to make sure that our entire business process is automated using Zoho ONE. certify team did an awesome job implementing everything for us and concluded on time for a faster launch. Highly recommended.”