IT Resourcing
The client is a regional financial services provider based in the Middle East, supporting a diverse portfolio of customers across multiple financial products and digital channels. As part of a strategic modernization program, the organization was investing heavily in strengthening its technology platforms, improving system reliability, and increasing operational agility.
Client Overview
Challenges
The client was in the midst of a major digital modernization initiative aimed at upgrading core business applications and improving service reliability. However, progress was being significantly slowed due to a shortage of skilled QA and application support professionals in the local market.
Recruiting experienced resources locally proved to be both time-consuming and expensive, with long hiring cycles and high operational costs. This created gaps in testing coverage and production support, increasing the risk of defects, system downtime, and compliance issues in a highly regulated financial environment.
Our Solution
To address the client’s resource constraints and delivery challenges, Certify Technologies implemented a dedicated offshore resource augmentation model tailored to the client’s operational, technical, and compliance requirements.
Within a short timeframe, Certify Technologies identified, onboarded, and deployed experienced QA engineers and application support specialists with relevant domain exposure. The resources were carefully selected not only for their technical capabilities, but also for their ability to work within regulated environments and follow structured delivery and documentation processes.
Conclusion
The engagement with Certify Technologies enabled the client to overcome critical resource constraints and regain control over their delivery timelines without increasing long-term operational overheads. By introducing a dedicated and scalable offshore team, the client was able to stabilize quality assurance and application support functions, improve release reliability, and ensure consistent compliance with regulatory and security requirements. This approach not only accelerated the digital transformation program but also significantly improved overall system stability and delivery confidence.
