End-to-End Test Automation for MySTC Digital Channels
STC operates a sophisticated ecosystem of high-traffic digital channels, including web platforms, mobile applications, and agent portals. These channels are the backbone of their customer operations, supporting vital functions such as onboarding, payments, device management, and service activations. With thousands of daily transactions, maintaining platform reliability and a seamless user experience is a top priority.
Client Overview
Challenges
Before our intervention, manual testing processes were creating significant bottlenecks. Frequent feature updates across multiple platforms required faster validation cycles that manual efforts simply could not sustain.
Before our intervention, manual testing processes were creating significant bottlenecks. Frequent feature updates across multiple platforms required faster validation cycles that manual efforts simply could not sustain.
Key Challenges Included:
Managing a vast array of complex end-to-end business journeys.
The burden of repetitive manual regression testing.
Ensuring cross-platform consistency between web and mobile.
Delayed defect detection impacting production stability.
The urgent need for daily release readiness.
The objective was to implement a scalable automation strategy that ensured stability without compromising delivery speed.
Our Solution
Our Approach:
Robust Frameworks: Built a custom automation suite using Selenium and Appium.
CI/CD Integration: Integrated automated execution directly with Jenkins.
Continuous Validation: Deployed tests on dedicated VMs for rigorous daily validation.
Visibility: Enabled real-time reporting and execution dashboards for instant stakeholder feedback.
Scope of Coverage
We ensured comprehensive protection across the entire digital landscape:
1. Agent Portal
Prepaid connection activations (eSIM & Physical SIM).
Management of Voice/Data services.
Service lifecycle (Suspend/Resume/SIM replacement).
2. MySTC Mobile & Web
Secure login validation and account management.
Plan upgrades, recharges, and bill payments.
Loyalty program redemptions.
3. Corporate Website
Installment program workflows.
Device trade-in processes.
Membership and eligibility validation.
The solution significantly improved application stability and performance while ensuring compatibility across a wide range of mobile devices. A secure testing environment supported by scalable automation tools made it possible to identify issues early, streamline quality assurance processes, and maintain consistent standards across releases.
As a result, the overall development cycle became more efficient, enabling a faster time-to-market without compromising on product quality. This approach ensured that new features and updates were delivered reliably, with better performance, higher stability, and a superior user experience.
